Complimentary Expedited Shipping, Duties and Returns
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WHAT TO EXPECT WHEN SHOPPING WITH US 

The safety and wellbeing of our customers and staff is our top priority.  We have implemented enhanced sanitary procedures to help prevent the spread of COVID-19 and to keep our community safe and healthy. The SENTALER Showroom will require masks to be worn at all times by sales staff and clients. We also have medical masks and hand sanitizer for all client appointments, should you not have your own, and ask that all clients answer a brief questionnaire upon arrival.


THE SENTALER SHOWROOM

We are open again!
Our Flagship Toronto Showroom is open to the public. For everyone’s safety, we are open by appointment only and are currently not accepting walk-ins. Please contact us at service@sentaler.com or
+1 888 259 3374 to schedule your private shopping experience.


What to expect…
When you arrive for your scheduled appointment, one of our sales associates will greet you and go over our safety precautions such as hand sanitizing, mandatory face covering requirements and physical distancing procedures to ensure we reduce risk as much as possible. Please advise us of any health restrictions that may prevent you from covering your face.

Some of our new safety measures include:
- By-appointment visits to ensure physical distancing
- Physical distancing guide markers
- Hand sanitizing station upon entry to the showroom
- Mandatory face coverings worn by our sales associates and customers
- Sanitized area with plexiglass divider for payment processing
- Repeated sanitization of frequently touched surfaces throughout the day


SENTALER.COM

Shop with us 24/7 from the comfort of your own home. When you make your online order, you can be sure that our customer experience specialists are taking the necessary precautions to ensure that the products in your order are kept safe. While these enhanced safety procedures may result in minor shipping delays, we will always put the well-being of our customers and staff first.

Some of our new safety procedures include:
- Decreased staff to ensure physical distancing
- Frequent hand washing and hand sanitization
- Mandatory face coverings worn by staff
- Sanitized area for order processing and preparing
- Repeated sanitization of frequently touched surfaces throughout the day
- Quarantined product returns


CURBSIDE ORDER PICKUP

If you prefer to pick-up your order instead of having it shipped to you, please specify this preference in the comments section before you complete your online order. Our customer experience specialists are happy to call you as soon as your order is ready for pick-up and will bring your order right to your car. Please contact us for any assistance with this popular new option. Note that this option is only available for items that are in-stock and not on a backorder or pre-order.